Position Overview:

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
• Reliable, self-starter. Has the ability to multi-task and prioritize.
• Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
• Works well with all team members and ensures that your actions support the hospital, the doctors, and the practice philosophy.
• Oversees management and scheduling of the CCS team 
• Schedules and leads monthly department meetings
• Conducts timely performance evaluations bi-annually 
• Oversees inventory and purchasing of office supplies 
• Maintains effective employee-management communications; Periodically reviews front desk operations for efficiency and accuracy.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides direct on the job training
• Mediates interpersonal problems and addresses concerns
• Manages client issues/complaints with the support of the Hospital Operations Manager